FAQ

1. CUSTOMER SERVICE

If you have any questions about your purchase, please contact our Customer Service department on +86 03123113390 Monday to Friday between 8:30 a.m. and 5 p.m (UTC +8 hour) or send emails to us(admin@ubestinc.com). We do not accept direct online orders, you can contact customer service to place orders.

We also welcome questions and suggestions submitted via our contact form.

2. PRODUCT

Our products are divided into customized products and stock products, you can view the specific information in the product details page, or contact customer service for product details.

3. ORDER

A. How can place an order?

At present, the website does not support direct purchase. We can communicate with the customer service to confirm the final order.

B. How do I know if an item is in stock?

The item page and checkout will state if an item is in stock or on backorder. If you're not sure, contact customer service.

C. Can I order something that is not on your website?

In some cases, special orders can be placed for items that are not usually found on the website. Please contact Customer Care at 86-312-3113390 or email us at admin@ubestinc.com and we will be happy to assist you.

4. SHIPPING

A. How will my order be shipped?

Our mode of transportation is based on the quantity of your order.If it is a small batch of products, you can choose international express, with freight customer service will be based on the specific address to query, choose the most suitable express for you.Large quantities of express support shipping, you can tell the port information to customer service to check the freight.

B. When will I receive my order?

The stock products will be shipped within one week after confirmation of the order.If the product is customized, the customer needs to confirm the order details and then negotiate the delivery time.After the delivery is completed, the customer service will send you the shipping information.

C. Are international orders sent with free shipping?

Due to the high cost of shipping international orders, we are unable to offer free shipping on international orders. However we offer very affordable, reasonably fast and trackable standard shipping options.

5. PAYMENT

We offer the following payment methods for secure purchasing:

– T/T

– L/C

– Trade Assurance

– PayPal

– Western Union